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Policies
Last updated: 15 August 2026
We don't offer returns or exchanges for change of mind. If your order arrives with a discrepancy (wrong item, missing item) or damaged, it's eligible for a refund.
Report the issue within 7 days of your order being delivered. Requests made after that window won't be eligible.
Email support@nyrabags.com with your order number and photos of the item. We'll confirm the outcome by email.
Approved refunds are issued to your original payment method via Razorpay. Processing time depends on your bank or card issuer, typically 5–10 business days after we approve the refund.
This policy doesn't affect any statutory consumer rights you have under applicable law. See our Terms of Service for full order terms.